From Patient to PTA: How Krystal's Injury Inspired a Rewarding PTA Career

As Krystal continued her recovery, she found herself inspired by other patients celebrating milestones, regaining strength and returning to their lives. She began to envision a new path—one where she could help others reclaim their mobility and independence. As a PTA, she could work alongside physical therapists to support patients through recovery. 

While finishing her bachelor’s degree, Krystal completed observation hours at the very clinic where she had once been a patient, gaining a behind-the-scenes look at the profession that had changed her life. She then accepted a position as an aide at another facility, where her passion truly took root. 

"That's where I got to do the hands-on work and learn all the exercises and how to work with patients," she says. "I just fell in love and over time realized it's a good feeling to get someone back to what they love to do because I was not able to get that." 

How Concorde Prepared Krystal for a Meaningful Career

While researching PTA programs near home, Krystal discovered Concorde's San Antonio campus. One of her friends spoke highly of her experience, so Krystal decided to schedule a visit. After one campus tour, Krystal knew that Concorde was the right school for her. 

"I loved the walkthrough of seeing the classrooms and the actual lab, and how much hands-on experience I could receive through this program," she said. "Later on, I got scheduled for an interview, and ever since then I fell in love with Concorde." 

Krystal found purpose and confidence through her experience in Concorde’s Physical Therapist Assistant program. The education and training she received through her classes, labs and clinicals prepared her to take on the responsibilities she now faces in her career. When challenges arose, she felt supported every step of the way. "The instructors all help get you to where you need to be, both in class and in the real world," she said. 

Krystal also embraced leadership as a Lamplighter Student Ambassador, a role that allowed her to mentor new students and foster a sense of community on campus. Representing her class and the PTA program was more than an honor—it was a meaningful way to give back and grow. 

As a Lamplighter, Krystal developed greater confidence, a stronger sense of responsibility, and improved collaboration skills —all of which she now carries into her career, where she continues to uplift and empower others every day. 

"It was nice to be someone my peers could count on to provide support, encouragement and guidance—both academically and personally," she says. 

More Than Movement: Soft Skills Make Great PTAs

Physical therapist assistants do more than guide patients through exercises—they build trust, foster hope and adapt to ever-changing needs. Developing the following soft skills can help a PTA provide effective yet compassionate care:

• Empathy: Understanding each patient's emotional and physical journey
• Communication: Explaining treatment clearly and listening actively to patient concerns
• Adaptability: Adjusting techniques to meet individual needs and abilities
• Teamwork: Collaborating with physical therapists and other health care professionals for holistic care
• Encouragement: Motivating patients to push through setbacks and celebrate small victories 

“While it's important to have a solid understanding of treatment, it's also important to have compassion for your patients,” says Krystal. 

Making a Difference Every Day

Krystal is now a full-time PTA at Hays Nursing and Rehabilitation Center. There, she works alongside the therapy team to provide care for long- and short-term geriatric patients recovering from surgeries, strokes, injuries and other conditions. 

Each patient brings a unique story, a new challenge and an opportunity for growth. Krystal approaches her work with deep compassion and a commitment to making every interaction meaningful. “It’s not just about the exercises, but about building relationships and encouraging your patients,” she says.

Whether she’s helping someone regain the ability to walk or guiding them through exercises to rebuild strength and endurance, Krystal finds purpose in every step of the recovery process. Restoring a sense of independence to her patients is more than a goal—it’s a source of joy and fulfillment.  

Her own history as a patient gives her a unique perspective. “Now that I'm on the other side of it and working as a licensed PTA, I can truly appreciate the experience I went through and the challenges. It made me appreciate small victories and how differently each person's recovery journey unfolds,” Krystal reflects. 

Krystal encourages future PTAs to take the leap—not just because it’s a career, but because it’s a calling. The opportunity to make a meaningful impact in someone’s life is profound, and the path is one of growth and purpose. 

“Fully commit to the journey and embrace the challenges and the reward that it brings,” Krystal says. “The reward you get from being in the field is something that makes your heart happy.” 

A Journey Defined by Strength

Krystal’s journey from athlete to patient to PTA is a testament to perseverance and purpose. Her story serves as a reminder that setbacks can lead to breakthroughs—and that healing others can be the most powerful form of recovery. What began as a devastating injury became the foundation for a meaningful career helping others reclaim their lives. 

Inspired by Krystal's journey and imagining yourself in a career where you can make a difference? Consider taking the next step by exploring our physical therapist assistant program at Concorde, where you'll learn from experienced faculty and gain hands-on career training. Contact our admissions team or schedule a tour to learn more and begin your journey.