It’s one of the most sought after skills. Do you have it?
Apr. 19, 2016
Emotional intelligence, often referred to as emotional IQ, is becoming a hot topic within the health care training field again as organizations realize that these behavioral competencies impact the performance of medical professionals. As health care facilities focus on providing patient-centered care, building good relationships and fostering healthy interactions between patients and medical professionals has become more important. At Concorde, we realize the importance of emotional IQ, as well as how it affects both the personal and professional lives of our students. Our goal is to offer health care training that includes important soft skills, such as emotional intelligence training, to ensure the success of health care professionals as they enter the medical field.
What is Emotional Intelligence?The term emotional intelligence has been around for some time, but the book âEmotional Intelligenceâ by Daniel Goleman brought the topic to the forefront in the 1990s. Emotional intelligence refers to a combination of interpersonal skills and abilities that have been linked to improve workplace performance. These skills and abilities can be grouped into five categories, which are:
- Social skills
The Importance of Emotional IQ in Health CareÂ TrainingWhy is emotional IQ so important for health care professionals? Why should it be incorporated into health care training today? Savvy interpersonal skills and the ability to get along with patients are paramount to being successful within the medical field today. More health care systems are emphasizing the importance of patient centered care, a concept that works to enhance the relationship between patients and professionals, views patients as whole people, and addresses the need of patients for information. Not only can emotional IQ help improve relationships between providers and patients, it can also improve productivity and work quality. Emotional intelligence has been linked with improved job performance, job satisfaction, personal satisfaction, better stress adaptation, and improved social interactions, both off and on the job.
The Application of Emotional IQ in Health CareHow can emotional IQ be applied within the health care field? Here are a few examples:
- Self-awareness may help medical professionals realize when on the job demands are affecting relationships at home.
- Motivation may help providers embrace diverse patient populations.
- Social skills may enable professionals to use excellent listening skills when communicating with patients.
- Social awareness may assist providers with showing compassion to patients and other employees.
- Self-regulation may help professionals know when itâs time to step away from an argument with another employee on the job.