Communicating With Disabled Patients
Feb 1, 2016
As a health care professional, a large part of your job will involve communicating effectively with your patients, whether as a nurse explaining a procedure, a dental hygienist calming a nervous patientâs fears, or a physical or occupational therapist giving instructions for a modality. Thatâs why communications is such an important part of your training. But youâll often work with people who will be difficult to communicate with, whether because theyâre hard of hearing or deaf, unable to speak, suffer from vision impairment, have a cognitive disability, or are just hard to get along with. Interacting gracefully and efficiently with a diverse variety of people is one of the most challenging and important parts of the job. If youâre not born with a talent for communicating, thankfully itâs a skill that can be learned.
METHODS OF COMMUNICATIONAccording to surveys gathered by the Society for Disability Studies, patients with disabilities received lower quality medical care overall, and reported less satisfaction with their personal interactions with caregivers, for example not having their questions answered completely, or feeling alienated and avoided. This shows a need for more awareness and better training for those entering the healthcare field. The Office of Disability Employment Policy has put together a helpful primer on how to communicate and relate to the disabled. Some of the main points include:
- Use positive language. Certainly, everyone knows that words like retarded and crippled are inappropriate and offensive. Instead use positive words and phrases like developmental disability and physically disabled.
- Donât show nervousness. That may be easier said than done if youâve not been around people with disabilities very much, but do your best to relax and treat them just like anyone else.
- Ask questions. Donât be afraid to ask if youâre not sure of something having to do with their disability. Theyâre used to it, and they wonât mind.
- Be verbal with the visually impaired. Let them know when youâre approaching them, identify yourself, speak in a normal tone of voice and tell them when youâre leaving.
- Be more visual and physical with the hearing impaired. Get the personâs attention before you speak, with hand movements or a tap on the shoulder. Look at them when you talk, and keep sentences short and clear.
- Wheelchairs are personal space. Donât start to push a person in a wheelchair without asking them first, and donât use it to lean on. When speaking to them, try to put yourself at their level.